Exceeding your expectations is our #1 goal!

We are proud of our service to customers and want to show off a bit by letting you see some of the feedback we get. Of course, we are not perfect and sometimes things don't go exactly as we would like, but we always strive to make your visit to our Web store and your purchase experience with us, a very satisfying one.

NOTE: All testimonials have been authorized for use by their author.

Email us at help@audiobooksonline.com with questions, comments or feedback. We look forward to hearing from you.

30 day unconditional guarantee (except for 40% off titles). Enjoy Your visit.

I am very pleased with the item and your excellent service, thank you so much. Kind regards"

December 26 , 2005 - "Hi Sally; Just a quick note to let you know that "The Psalms" did arrive on Saturday, December 24th as promised.  Both people who received the set were very, very happy with them.  Thanks so much for fulfilling the order on such a quick order....I will look forward to receiving the other two CD soon.Again, thanks so much for your assistance in fulfilling this order and making two people very, very happy! Count that as three people, because I was very pleased with the excellent service! Hope your holiday was a good one."

November 16, 2005 - "Dear Sally; Just want to let you know that this arrived early today and Alex has already listened to more than half of the tapes. Thank you so much for all the effort - this was a huge help and it is very much appreciated. I will try to get more ahead of the assignment for the next one.

Your service is a real safety-net for dyslexic kids who are struggling with school and your added efforts to help identify and locate needed materials are above and beyond my expectations. I have come to rely on your service and have recommended you to others as well.

Best regards"

This is the most personalized service I have ever experienced on-line."

February 26, 2005 - "Thanks. Will keep you informed (about delivery). Excellent customer service. Regards"

-- D. Theyagu - SINGAPORE

February 19, 2005 - "Great customer service! Thanks so much."

-- Anna B - USA

December 21, 2004 - "Thank you so much Sally!  I went to your testimonial page on the website and you have confirmed that you do provide fast old fashioned customer service! 

Happy, Happy Holiday to you and your staff!"

-- C. Wolf - USA

December 15, 2004 - "Thank you for your excellent service & I am waiting to receive the second part of my order. I am sure we will be doing business again in the future."

-- G. Beaumont - USA

November 18, 2004 - "Thank you so much, Larry! I'd like to say that I am really impressed with your customer service. When I got Sally's email this morning that the shipment would be delayed, I was disappointed. When I told Sally the deal with the drive, she went above and beyond what I ever expected. If there is someone that you would like me to relay that to, please let me know... :)

I hope you and Sally have a great Thanksgiving!"

-- H. Barie - USA

November 18, 2004 - "thank u very much for combining my order, i appreciate the savings. i was a member of an audio club. i spend alot of money on audio books a year. i will now use your company exclusively.

thank you again"

-- Cheryl G. - USA

November 17, 2004 - "Dear Sally, Some time ago, I ordered some books from Audiobooks online. We were thrilled when they arrived and our son has listened to The Hobbit so many times that I think he has worn out the tapes!

Well, I didn't get a chance to thank you sooner because we have moved. So, here goes, I just wanted to thank you so much for service (the checking to see if our order was correct and how quickly we received it in the mail) and your helpful suggestions.

We are so happy we plan on making another very large order soon -:)"

-- E. Carruthers - ISRAEL

November 5, 2004 - "Thank you Sally, I will let you know what day it arrives here. I want to thank you for the personal service. How unusual and nice these days!"

-- C. Haslam - USA

November 5, 2004 - "I called in and you guys had an extra copy laying around so I placed my order. Thank you so much Sally for your wonderful assistance. I really appreciate the efforts that you made. Thanks again"

-- J. Joseph - USA

October 28, 2004 - "Dear Sally, I was both touched and thrilled to get your message. There's a place in heaven for people like you! Your kindness and generosity will mean more than I can possibly tell you... All the best"

-- K. Caplis - USA

September 16, 2004 - "Dear Sally, As usual, great service from Audiobooks Online! As a customer for several years, I continue to be delighted with your personal service and attention to every detail. Audiobooks Online is the only place I can find the type of literature I best like: from Dante through Proust and on, the selection is magnificent. I couldn't ask for more.

Best regards from your faithful and always satisfied customer."

-- K. Maguire - USA

August 20, 2004 - "Hi, Received tapes today! My thanks to Larry for making sure I received this order as quickly as possible. It was very much appreciated."

-- I. Gleysteen - USA

May 19, 2004 - "Wow, that was quick! The recording is beautiful, what I've heard of it. ... I appreciate the rapid and personal attention. No other online retailer I have ordered from has come close to the kind of service I got from audiobooksonline.com and you can quote me!"

-- J. Gallagher - USA

May 17, 2004 - "Thanks so much for guiding me to another source. How extraordinary for a company to actually live up to its slogan."

-- C. Dalton - USA

April 2004 - "I received my order the other day.  It is just as I had hoped it would be.  This was my third time placing an order with audiobooksonline.com, and I wanted to say thank you for the wonderful service.  Your e-mail updates, your invoices, and your customer service are fantastic.

I am the English department head at a local high school, and at our last departmental meeting I told all of the other English teachers (eleven in all) just how wide your selection of audio books is and how great I thought the service was.

-- S. Collick - USA

April 2004 - "Thank you for your attention to detail. Please combine the two orders, and delete the title I accidentally ordered on CD. Your service is impressive, and I will let my friends know of your website. I am totally blind, and my voice package didn't pick up my error, and it is great to deal with an honest company."

-- L. O'Neill - Australia

April 2004 - "Sally, Thanks for the prompt and factual reply. Great service!!"

-- W. Constantino - USA

April 2004 - "Larry, I received my three mp3 cd's in the mail yesterday. I'm happy to say, I will continue to buy more audio mp3 books from you in the future. Thank you for your help with my order on the phone. A happy customer."

-- Frank M. - USA

March 2004 - "Hi Larry; Sure, feel free to use it. I was very pleased to know that superb customer service is alive and well!"

-- J. Paterson - USA

February 2004 - "Great job!!! They received them on Saturday. God bless you!"

-- J.W. - USA

February 2004 - "Fantastic service, thanks!"

-- S. DePrang - USA

December 2003 - "Thank you Sally. I really appreciate that you took the time to respond. Best wishes for the season."

-- J. Paterson - USA

September 2003 - "I appreciate the way my order gets personal attention---too rare these days---thanks!
I'd like to keep the order unchanged and we'll just wait for the CDs to come in."

-- F. Godwin - USA

September 2003 - "My order came in a flash !!! Thank You for your prompt action !!!"

-- M. Cabral - USA

July 2003 - "Thanks for looking out for me, Not many do what you did. thanks!!"

-- T. Narayanaswamy - USA

July 2003 - "Sally, thanks for your response - there is no hurry for these. I was just concerned that they had gone astray in the mail. We will expect to receive them in the next 3 weeks or so. Our children have derived much pleasure from our association with you, for which we thank you."

-- A. Findlay - USA

April 2003 - "This is my first order with audiobooksonline and so far I am impressed with your speed!"

-- J.A.P. - USA

April 2003 - "Hello Larry Bohen; Your efficiency is commendable...The ship to address is correct... It has been a pleasure doing business with you."

-- R. Hovey - USA

April 2003 - "Glad to let others know about your excellent service. I read the other testimonials and I know for a fact they are consistent with my experience. Thanks for proving Online service can really be a service I will use again."

-- A.E. Voigt - USA

March 2003 - "Thanks again for catching my mistake in ordering the same MP3-CD (Starship Troopers) twice. I am still not sure how I did that..... I would not have minded giving it as a present to a friend, but I prefer not to get two copies.... Thanks to you, I will get only one."

-- D. Niehaus - USA

February 2003 - "Thanks for the quick response in correcting my error. I don't think I will ever go into a CD store again."

-- A.E. Voigt - USA

January 2003 - "Thank you so much for making this my first of many encounters with 'Audiobooks Online' a very pleasant one. We customers appreciate it when companies hire caring employees like yourself who will go the extra mile. God bless you, and remember "JESUS SAVES!"

-- L. Buckson - USA

January 2003 - "Thanks so much for double checking for me. I would like Rich Dad's Guide in a cd also. If you have gotten this answer in time please change my order. Thanks again for your attention to detail, it is quite impressive."

-- K. Schild - USA

December 2002 - "Larry, many, many thanks again for searching out and having sent my two requested - but EXTREMELY hard for me to find -audiobooks! It was such a relief to SPEAK to a real person------and one who was resourceful, to boot."

-- L. McCoskey - USA

June 2002 - "Might I say that I am really glad I found your site. I ordered the same audio book on CD from xxxxxx.com on April 10th and I just canceled the order yesterday because it was not here yet. You are doing a great job and I will order again.

PS - Your audio book was $6.00 cheaper as well."

-- R. Larcher - USA

May 2002 - "Wow... you are fast on email. Our company has an online store, and I think our customer service could learn a thing or two from you :-) Thank you for your super quick response!"

-- M. Steffen, Canada

April 2002 - "Thank you, Sally. It really makes my day, and it's only 5.25 am in the morning. Really appreciate all the trouble you have been through. Thank you to both you and Larry for the impeccable service."

-- J. Lee, Japan

March 2002 - "You shipped the CD's on the 6th and I received them on the 8th. Your price was right and your shipping was fantastic. I like doing business with you."

-- R. Spurgeon, USA

March 2002 - "Thank-you so much for your quick response to my order. These books are for my father who lost his ability to read after a stroke. I appreciate good customer service and look forward to doing more business with you in the future! Take Care"

-- R. Lovett, USA

January 2002 - "I would just like to say how grateful I am to have been help by Larry Bohen. He was very informative & demonstrated in depth knowledge of your products. This was very refreshing since most of time when you call people to order items they haven't a clue about the products."

-- M.E. Miller, USA

January 2002 - "Yesterday I received word that a tape I ordered from xxxxxx.com a week ago ("usually ships within 2-3 days") could not be shipped until late February. I was so angry because it was meant to be a birthday present. So I put audiocassette AND books into my search engine and found you folks! Thank you for handling my order so promptly. Now I know my mom'll get her tape of Abbott and Costello by her birthday! You've made an old lady and her not-quite-so-old daughter very happy today!"

-- S. Marren, USA

January 2002 - "Happy New Year!

"Sure you can use my remarks. After trudging through the x&x.com ordering exercise more than a few times, your website felt like wings on my feet. Also, my boyfriend was delighted with his "Don't Sweat..." set! Isn't it fun to find out stuff about the people you thought couldn't surprise you again? As in "Blake listens to self-help tapes on the road? BLAKE?" So, will look forward to shopping with you again. Best Wishes"

-- T. Strong, USA

December 2001 - "Howdy from the heart of Texas. What a lovely website! Just the facts. No clutter. Will I wake up tomorrow realizing you were just a dream I had? I put you in my favorites list as if on autopilot. Thank you"

-- T. Strong, USA

November 2001 - "Last Saturday, I ordered a copy of The Call of the Wild. Not only is it a fine recording, but also the speed of its arrival was amazing. It was delivered to me, in class, on the Tuesday after Veteran's Day, the earliest possible date. I was stunned. Thank you."

-- P. Worden, USA

September 2001 - "Thank you again for your great PERSONAL service. I will (and have) recommend(ed) your site to others. Personally, I find your site much more informative about audio books then other sites I have visited, with yours being the only site I've ordered from. As you can see, I'm a Danielle Steel fan and am running out of books available to listen to. Again, thanks."

-- M. Crowther, USA

September 2001 - "Wow! A Saturday reply?!?! What great service. Not quite sure how I found you -- albeit via Google -- but will definitely bookmark y'all for future searches!!! EXCELLENT service!!!

Thanks so much for the reply - good to know I'll have these for my trip. Regards"

-- J. Bredimus, USA

August 2001 - "Sally, I appreciate your attention and follow-up with this order. I am really looking forward to receiving the audio books. Thanks for the wonderful service, I will shop with you again! Best Regards"

-- H. Marie, USA

August 2001 - "Larry, Thanks for following up -- I'm impressed. I have since located a copy locally so I won't be placing an order, but I will definitely keep your company in mind for future purchases. Thanks again"

-- J. Werner, USA

August 2001 - "Many thanks for your assistance in helping me secure the replacement tape, which I have received 3 days ago. Your prompt response is second to none and as a result I am able to continue with my lessons."

-- J. Yeo, Japan

June 2001 - "You are so right. I'm sorry for the mistake. Thank you for catching that. What wonderful customer service! I am very impressed."

-- A. Harral, USA

June 2001 - "Thanks for letting me know! Courtesy is rare with this online stuff, it's comforting to know some businesses still practice it."

-- E. Makowski, USA

June 2001 - "Thank you for all of your confirmations. The package arrived on time and in great condition. I am very pleased with the ease of the transaction through audiobooksonline.com, and will make future audio book purchases from here. Thank you for all correspondence, as it made me feel very comfortable with the transaction from start to finish."

-- C. Casaubon, USA

June 2001 - "Thank you so much for sending the 2 volumes ahead, I really appreciate that. It's a pleasure doing business with you."

-- S. Curtis, USA

May 2001 - "Thanks for the update on the CD set. This is why I like ordering from you, certain other online retailers which shall remain nameless would (and have!) just plain lied about availability, shipped things in a week and a half when they say it'll ship any moment, yada yada yada. So nice to find an honest merchant!"

-- S. Blinn, USA

May 2001 - "I would like to congratulate audiobooksonline.com for the excellent job in making the customer satisfied. It is appreciated from my part the personal attention in signing the receipt, in addition to the several responses that came after the order was placed in an incredibly fast manner. Furthermore the order was perfect and was delivered faster that what it took me to place it. With an organization providing that service there is no doubt on my mind that you will keep your customers always happy. I would definitely talk to others about your service."

-- C. Santiago, USA

May 2001 - "I received my order yesterday (#9444.) Thanks for the speedy service! I've started listening to it and am completely happy with my purchase. I hope to order from you again in the future. And I will recommend audiobooksonline.com to whomever I can..."

-- I. McCallum, USA

-- S. Kern, USA

April 2001 - "Thank you so much for e-mailing me the update on my order. Man, that’s what I call service. I wanted to let you know how happy I was to discover your site. Actually I was more than happy, I was thrilled."

-- J Cantin, Canada

April 2001 - "Thank you for the personal attention given to my order (#8000). I appreciate your contacting me to alert me to the delay and to the explanation of the charges."

-- J. Tedoff, USA

March 2001 - "The product (Pimsleur Vietnamese Tapes) is excellent. Very happy with the service, especially with the email communications. I always feel vulnerable putting my visa card number and other personal information out into cyberspace. It is very helpful to know there is an actual human being at the other end, overseeing things."

-- G. Meissner, USA

March 2001 - "Thank you for the purchase order ship confirmation, and especially for listening to my purchase order options suggestion. Often well-meaning suggestions fall on deaf-ears! I look forward to doing lots more business with you."

-- D. Greene, USA

March 2001 - "Thanks for the very efficient and pleasant service you provide. Your (audio) books alleviate my very looooooong commute. Have a good weekend."

-- W. Young, USA

February 2001 - "Thank you for the personal attention given to my order (#8000). I appreciate your contacting me to alert me to the delay and to the explanation of the charges. It was exciting to finally receive these and I look forward to listening to them! I hope the weather has improved in VT. We are having a wonderfully warm day in NYC today."

-- J. Tedoff, USA

February 2001 - "I received my shipment today and want to thank you for the careful and speedy service. I'm impressed."

-- R. Walther, USA

February 2001 - "I would just like to say that I was very, very impressed with the service I received from your company. I was shocked at the promptness my order was delivered, and the handwritten"thank you for your order" on the invoice slip gave a very personal feeling to the order. It's nice not to feel like just another name on an receipt. I guarantee you will have my repeat business. I have shared my experience with other friends who do their fare share of online shopping, and I know they will be just as satisfied. Once again, thank you for the great service. It is appreciated."

-- J. Cassibba, USA

February 2001 - "I am delighted to report that my new German Comprehensive CD set has just arrived five minutes ago safe and sound. I am extremely pleased with how this whole transaction went and will certainly recommend your firm to all and sundry. Thanks again."

-- M. Stewart, USA

December 2000 - "Thank you very much for getting the audiobook to me just a few hours before I flew off to visit my mother -- for whom the book was intended. It got wrapped and delivered on time, and my mother was very excited to have the book.

Your personal attention was very much appreciated. It's great to know that there are helpful people hiding inside your computer -- and mine. Thanks again."

-- M. Goodman, USA

December 2000 - "Hi Sally, A real response from a real person -- something I thought only my website (Casamexicanafolkart.com) did! Thank you for everything. Amy will be delighted as am I. If you have an e-mailing list, keep me on it. My sister loves mystery and suspense. She listens to it while she does housework so she can keep up on the latest fiction and keep her house clean at the same time! I'm not nearly as efficient. Thanks again."

-- J. Gamin, USA

November 2000 - "Hi - I just wanted to comment to you how impressed I am with your customer service. I ordered the merchandise mentioned below (11/15/00) and within minutes, it seemed, received a confirmation of my order in my email and shortly after that a note mentioning that my order had shipped. I ordered 4 other items that same day from other - "bigger" companies that brag about their customer service. My order from you CAME today (11/21/00) - and today was the first time I "heard" from the other companies about my order - two saying the items had finally shipped and two just getting around to confirming my order. This has only made me more impressed with your company and I plan to look over your other merchandise more carefully now as I plan for Christmas gifts because I have first hand experience on what outstanding service you have. Thank you very very much!"

-- S. Robison, USA

September 2000 - "Thank you very much Sally! I appreciate you keeping in good contact with me regarding the back order. You guys offer great service and both my husband and I are very pleased! Thank you, again!"

-- A. Socorelis, USA

September 2000 - "Hi, Helpmate! Your 'Good Intentions' paid off! The two sets of audiotapes arrived yesterday and I thank you for the prompt service. Hope we can do business again sometime. Keep up the good search work! Thanks from a satisfied customer."

-- S. Helt, USA

September 2000 - "Yikes!! Thank you so much for catching that. Yes, I want the CD. Please change my order accordingly. This is a great example of why I like ordering with you guys - xxxxxx.com would never have noticed my mistake!"

-- L. Jones, USA

September 2000 - "Thank you! You are a delight to do business with. Humor is a very important part of life - It helps keep things in perspective. Without it the world would be a very sad place....."

-- N. Gordinier, USA

September 2000 - "It is Monday. I got the shipment this morning. I am really impressed. How can you do it that fast? Thank you."

-- I. Fazekas, HUNGARY