Written by Stephan Schiffman - Narrated by Michael Ferreri - Nonfiction - 2 RETAIL EDITION COMPACT DISCS - 2 hours

Publisher, Listen & Live Audio (August 2006)

NOTE: RETAIL EDITIONS are packaged in attractive, compact cardboard, jewel-case or DVD shrink-wrapped boxes, with full-color art.

Listen to an MP3 audio clip.

"Schiffman's sales techniques are easy to implement and highly effective." — John W. Mitchell, Regional Sales Director, Federal Express

"Schiffman is a great source of practical, real-life, results-oriented insights." — Patricia C. Simpson, VP, Chemical Bank

"Nobody who knows sales can deny the truth of Steve's simple yet profound ideas." —Lyn Yanez, Senior Business Service Representative, Sprint Corporation

Most salespeople are! Why? They make fundamental mistakes—ranging from failing to really listen to potential clients to failing to stay in touch after a sale. Stephan Schiffman's clear, concise, easy-to-use handbook shows you how to identify and correct these costly errors.

About the Author: Stephan Schiffman has trained over 350,000 salespeople at firms such as AT&T Information Systems, Chemical Bank, Manufacturer's Hanover Trust, Motorola, Aetna/U.S. Healthcare. Mr. Schiffman, President of D.E.I. Management Group, is the author of Cold Calling Techniques (That Really Work!), The 25 Sales Habits of Highly Successful Salespeople, The 25 Most Common Mistakes, and several other popular books on sales.

About the Narrator: Michael Ferreri, a resident of Los Angeles, is a 27-year veteran of television, film and voiceover work. His credits include the voice of Howard Hughes in the docudrama, "The Real Aviator," and the voice of "E-Force" on the Outdoor Life Network.