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Written & read by Dr. Rick Brinkman - Nonfiction - Original Program - 2 CASSETTES - 1.8 hours

Publisher, ETC/Careertrack (August 1997)

How to serve the needs of your customers---and save your sanity

Dr. Brinkman is a practicing naturopathic physician and wellness counselor…a highly regarded trainer with blue-chip clients all over the world…and the co-founder of a successful training and consulting firm. As you'll discover, Rick has a rare and special insight into what makes people tick, what ticks them off---and what the rest of us can do to remain calm and rational when customers "go off" for whatever reason.