List $13.00

Written by Ken Blanchard, Ph.D. & Sheldon Bowles - Audio book narrated by Rick Adamson, Kate Borger & John Mollard - Abridged Nonfiction - 1 CASSETTE - 1.5 hours

Publisher, Random House Audio (January 1998)

The practical advice provided in the audiobook is easily applied and will prove invaluable. Listeners learn to inspire their own Raving Fans, understanding that "Satisfied Customers Just Aren't Good Enough!"

For those who wish to improve their business, here is a fresh and innovating look at customer service - the most important element in creating a successful business sin the 90s, from the co-author of The One Minute Manager.

About the Authors: Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.